FAQs

General

• What are your shipping and return policies?
• What forms of payment do you accept?
• Do you offer gift wrapping?
• Do you offer international shipping?
• What is your customer service contact information?

Products

• What are the product specifications?
• What materials are the products made from?
• What are the care instructions for the products?
• Are the products in stock?
• When will the products be shipped?

Ordering

• How do I place an order?
• How do I track my order?
• Can I cancel my order?
• Can I change my order?

Account

• How do I create an account?
• How do I update my account information?
• How do I reset my password?

Billing

• How do I view my order history?
• How do I update my payment information?
• How do I request a refund?

Promotions

• What are your current promotions?
• How do I redeem a coupon code?

Troubleshooting

• I'm having trouble placing an order. What should I do?
• I haven't received my order yet. What should I do?
• I received a damaged product. What should I do?